we’re here to help

Thanks for shopping at www.collaroutfitter.com. If you are not entirely satisfied with your purchase, you can return the items for an exchange or refund as long as it’s still in “sellable condition.This means, the item should be:

– Unworn (Expect from trying it on),

– Unwashed,

– Devoid of any stains,

– Scuffs,

– Tears,

– mysterious smells,

And needs to be in its original packaging with the manufacturer tags.

Items that are not in sellable condition because they have been worn and/or damaged due to improper use  cannot be returned or exchanged will not be accepted for any reason. Proof of purchase is required for all returns or exchanges. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary.

To return a product to us, please follow these simple steps:

1. For domestic orders Write or call us to request a return label. We suggest you ship by any insured, trackable means.
2. Print out and complete this form, and kindly include it with the items you’re returning.
3. Package your clean and dry product in its original, or otherwise appropriate packaging.
4. Within 15 days of receipt of your product, print out your return label (we’ll send it to you when you contact us). After 15 days, we suggest you ship by any insured, trackable means.

1.  Sale & Clearance items are non-refundable and may only be exchanged for other   product or store credit.

6. Send it in.

If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Service at service@collaroutfitter.com or call us at (734) 743-1513 within five (5) days of receipt and provide a photo of the defect

We’ll take good care of you.

IF YOU PURCHASED FROM ANOTHER WEBSITE OR ONLINE RETAILER.

If you purchased your product at a location or website other than collaroutfitter.com you will need to return/exchange your products through the store or website in which the original purchase was made. The retailer you purchased from will be able to assist you in making your return

INTERNATIONAL RETURNS & EXCHANGES

Currently we are not offering international purchases. We are a US based online shop, we only take domestic orders on the sales sorry for the inconveniences our deep apologies. Stay tuned on our future development for international establishment which we strive to make it soon.

Currently, we are unable to process international purchases. As a US-based online shop, we only accept domestic orders at this time. We sincerely apologize for any inconvenience this may cause.

Stay tuned for future updates, as we are working hard to expand and offer international shipping soon!

Thank you for your understanding and support.